Support Center
Shipping & Delivery
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion so here is some more information on the different shipping methods we have available.
Standard Shipping
Standard Shipping in the US is free if your order is above $25. If your order is less than this, then it costs $3.99. Delivery takes 3-5 business days (excluding weekends and public holidays).
Express Shipping
Express Shipping in the US takes 1-3 business days (Monday-Friday). Express costs $8.99. We're unable to deliver to PO Box (APO) or Forces Post Office (FPO) address on our Express Shipping service. You'll need to select Standard Shipping.
Overnight Shipping
Overnight Shipping is $29.99 for orders placed Monday- Friday before 5 PM PST. For some locations delivery on a Saturday is possible but not guaranteed. If Overnight Shipping is available to your shipping address, you'll see this as an option when you're at the checkout. We're unable to ship to a PO Box (APO) or Forces Post Office (FPO) address on our Overnight Shipping service. You'll need to select our Standard Shipping Service.
All deliveries within the USA are sent with a tracking number. We'll send you a link via email with your tracking information once your order has been fulfilled. You can also track your orders by logging into your account in the top right corner of the homepage. View your most recent order under "My Orders" and you can find your tracking number linked.
We always do our best to ensure that your orders arrive with you on time without delay. If your order hasn't arrived here's what to do
Step 1: Track the order online
You can check the latest updates by clicking on the link in your shipping confirmation email. Alternatively, you can log into 'My Account', view your order and click 'Track Order'.
Step 2: Contact us
If your estimated delivery date has passed, and there aren't any known delivery delays, then reach us through our chat button on the bottom right corner or Contact Us page.
Yes! We ship to most international locations. Simply select your country in the country dropdown on the cart page. Kindly note that customs and duties vary by country and are the responsibility of the customer. Customs and duties are not refundable.
Cost of shipping varies based on your order weight. Shipping time can be 3 to 14 business days.
Returns & Refunds
All full-priced items are eligible for return and must be requested within 30 days of receiving your delivery. Items must be unworn, unwashed, undamaged, with tags attached and in the original packaging in the same condition you received them. If you received an item that is damaged please notify us immediately. Items returned that are damaged, stained, worn, washed, or without tags will not be refunded.
- Sale items are not eligible for a return.
- Bundles & special offers - if you are returning an item that is part of a special offer for bundled items, you will be refunded the difference between the total amount paid minus the full-priced item since the special offer will no longer qualify.
Domestic Returns
We offer our domestic customers free return shipping. Please follow our returns process at our returns portal. You can also access the return portal by logging into your account and clicking into the "Returns Center' tab.
International Returns
Our international customers are currently not offered free returns shipping. Please reach out to our customer service team for further directions.
You can find more information on Returns Policy.
We hope you're going to love everything you order, but if you don't you can return within 30 days of delivery.
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or color of an item, then you'll need to place a new order.
.Please review our Returns Policy for more information.
Yes, you can return items that have been paid for using a Gift Card. You still have 30 days from when you receive your order to return it to us. Please note regular returns exception still apply.
If you paid for your whole order with an Gift Card, the refund will be credited as a Gift Card ready for you to spend straight away.
If you paid with a combination of Gift Card and another payment method, we'll refund with the alternative payment method first – then the remaining amount will be credited through a Gift Card.
If you didn't purchase the Gift Card, you'll need to contact the person that did so that they can get in touch with us.
If the Gift Card hasn't been used, get in touch with our Customer Care Team so we can assist you further.
As soon as you place the order, your payment provider will reserve the funds ready for us to take. Below is a breakdown of what would happen for each payment method.
Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending or Reserved status'.
Paypal - the funds will be reserved ready for the payment to be authorized. You may notice a pre-authorization transaction ID on your account.
When you cancel the order the reserved funds will be made available to you again. This can take up to 10 business days depending on the payment provider and we're not able to speed up this process.
If the funds have not been released after 10 business days then please get in touch with us by clicking 'Contact Us Now' on this page, and we'll look into it further for you.
If you're returning from the US, you’ll need to register a return online for each order you’re sending back to us, so we know which items we’ll be receiving and why. Each returns label is unique, so make sure you attach the correct label to the parcel if you're sending them separately.
It can take up to 10 business days for your return to arrive to us and be processed by the warehouse if you're from the US or Puerto Rico. And it can take up to 21 business days to arrive back from other countries. Once it has we'll drop you an email to confirm we've received your returns and the details of your refund.
Once you receive this email, it can take up to 10 business days for the funds to reach your account, depending on your payment provider.
If you haven't had your refund here's what you need to do:
1. Make sure it's been 10 or 21 business days.
2. Check your junk emails for an email from us.
3. Contact us by clicking 'Contact Us' and have your proof of postage handy.
Order Issues
Please reach out to Customer Service through our chat function on the bottom right corner or through the 'Contact Us' page.
If an item is missing, please contact our Customer Service team through the 'Contact Us' page with the order number and the missing item's name.
If you discover a fault, please contact our Customer Service team through the 'Contact Us' page with the order number, the faulty item's name, and a description of the fault.
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.
To create your return, simply log into your account and click ‘Returns Center’ next to the order you’re sending back. Don’t forget to select ‘incorrect item received’ as your reason for return.
If you still want the item and it's still in stock, please order it through our website as normal.
Product & Stock
Just click on the 'Size Chart' linked on each product pages. Still not sure? Feel free to message us through the chat function on the bottom right corner!
We try to give you as much useful info as we can about all our products on the product pages. If you still have a question on a product, message us through the chat function on the bottom right corner!
We do accept wholesale applications at 'Wholesale Inquiries'
If you want to send something to someone as a gift then you can use their address as the shipping address for your order. You can also add an order note if preferred.
We are an e-commerce retailer that does pop-ups in Southern California but we do have wonderful boutiques that stocks some of our products. You can find the full list of boutiques on 'Our Stockists". Please note that each boutique carries different stock and may not have our full assortment.
We estimate the max of 25 uses from your products. The actual number of wears will vary from person to person based on skin type and care/maintenance. However, we use the best in the market and if you believe your item is defective we will send you a replacement on us!
Taking good care of your adhesive products will ensure that they last. After every use, we recommend rinsing with cool water and then allowing to air dry. Once your product is dry, re-apply the protective plastic film that it came with and store it in its protective case. You can find a graphic tutorial on the product pages as well!
Yes! A few bras we carry go up to a size F but we are working to get even more sizes and size-inclusive products.
Our adhesive backless bras have no bands or straps which makes it easy to choose your size! choose based on your cup size which is the letter after the double-digit number on your usual bra size. order a size up if you prefer more coverage.
We have special adhesive bras created with ventilation to increase airflow. Remember that you must apply the cups to a clean dry chest. No creams, lotions, oils, self-tanners, after-sun, etc!
There is no limit to the hours you can wear it. You can wear it all day and night, with no worry that it will let you down. The adhesive products are made with medical-grade silicone for the best comfort and wear.
Payment, Promo, & Gift Cards
You can only use one discount/promo code per order.
You will have the option to pay with PayPal at checkout. Follow the checkout process until you receive an order confirmation.
Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. We have no control over these sites and are not responsible for their content or availability.
We do not provide an order invoice with your order to save trees! If you would like one, you can choose to print your order page or reach out to our Customer Service team to assist with sending through an invoice for you to print out on your own.
Technical
You can change your details at any time by logging into your account by clicking the little person on the top right corner. Make sure to click 'Save' on any changes you make!
No you do not need to create an account to place an order; however, you will not have full access to all the features of our website such as self-returns and order tracking,
We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption- this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered
Couldn’t find your questions addressed here? Reach out through 'Contact Us'.