Shipping & Delivery
What are your shipping options?
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion so here is some more information on the different shipping methods we have available.
Standard Shipping in the US is free if your order is above $50. If your order is less than this, then it costs $8.99. Delivery takes 3-5 business days (excluding weekends and public holidays).
Express Shipping in the US takes 1-3 business days (Monday-Friday). Express costs $18.99. We're unable to deliver to PO Box (APO) or Forces Post Office (FPO) address on our Express Shipping service. You'll need to select Standard Shipping.
Overnight Shipping is $29.99 for orders placed Monday- Friday before 5 PM PST. For some locations delivery on a Saturday is possible but not guaranteed. If Overnight Shipping is available to your shipping address, you'll see this as an option when you're at the checkout. We're unable to ship to a PO Box (APO) or Forces Post Office (FPO) address on our Overnight Shipping service. You'll need to select our Standard Shipping Service.
We ship to most international locations. Simply select your country in the country dropdown on the cart page. Kindly note that customs and duties vary by country and are the responsibility of the customer. Customs and duties are not refundable.
Cost of shipping varies based on your order weight. Shipping time can be 3 to 14 business days.
How do I track my order?
We'll send you a link via email with your tracking information once your order has been fulfilled. If you have an account, you can also track your orders by logging into your account in the top right corner of the homepage. View your most recent order under "My Orders" and you can find your tracking number linked.
Returns & Refunds
Can I exchange my order?
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or color of an item, then you'll need to place a new order.
What is the return policy?
All full-priced items are eligible for return and must be requested within 30 days of receiving your delivery. Items must be unworn, unwashed, undamaged, with tags attached and in the original packaging in the same condition you received them. If you received an item that is damaged please notify us immediately. Items returned that are damaged, stained, worn, washed, or without tags will not be refunded. Sale items are not eligible for a return.
We offer our domestic customers free return shipping. Start your return here: Return Portal
Our international customers are currently not offered free returns shipping. Please reach out to our customer service team for further directions.
Can I cancel or make or make changes to my order?
If the order has not been shipped, please reach out to Customer Service through our contact form.
There is an issue with my order. What should I do?
If an item is missing, damaged, or incorrect please contact our Customer Service team through the 'Contact Us' page with the order number and the missing item's name.
I think my order is missing. What should I do?
If you have a tracking number and you see that your order has not moved, or your tracking number says your order is delivered but you have not received the package you should file a claim with the carrier.
All claims are the customer's responsibility with the carrier. We do not issue refunds when orders are lost in transit.
Please note that in the circumstance that you have provided the wrong shipping information, we are not liable for your order.
Product & Stock
How do I know my size?
Products with size options will have a size chart below the price on the product pages. Still not sure? Feel free to reach us through our contact form.
Do you offer wholesale?
If you are interested in carrying Circle Circle Dot Dot, please check out the wholesale platforms we accept wholesale orders from on Wholesale. We currently do not dropship but please email us at firstname.lastname@example.org so we can notify you when we do open this option.
Do you have a physical store?
We are fully online but we are avilable at many wonderful boutiques worldwide. You can find the full list of boutiques on 'Our Stockists". Please note that each boutique carries different stock and may not have our full assortment.
How do I take care of my products?
For reusable products, taking good care of your adhesive products will ensure that they last. After every use, we recommend rinsing with cool water and then allowing to air dry. Once your product is dry, re-apply the protective plastic film that it came with and store it in its protective case. You can find graphic tutorials on the product pages as well!
Can I use more than one promo code on my order?
You can only use one discount/promo code per order.
Couldn’t find your questions addressed here? Send us your inquiry through the contact form below.