Yes, our goal is to make sure you are happy! We offer our domestic customers free return shipping. Please follow our returns process at our returns portal.
Our international customers are currently not offered free returns shipping. We recommend using a service with tracking as we are not liable for the return shipment.
All full-priced items are eligible for return and must be requested within 30 days of receiving your delivery. Items must be unworn, unwashed, undamaged, with tags attached and in the original packaging in the same condition you received them. If you received an item that is damaged please notify us immediately. Items returned that are damaged, stained, worn, washed, or without tags will not be refunded.
Sale items are not eligible for a return.
Bundles & special offers - if you are returning an item that is part of a special offer for bundled items, you will be refunded the difference between the total amount paid minus the full-priced item since the special offer will no longer qualify.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 14397 Willamette Ave, Chino CA 91710, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
14397 Willamette Ave
Chino CA 91710, United States